Recurring revenue, explained simply
MRR and ARR measure the predictable base of a subscription business. One-off fees for setup, training or consulting are excluded. Software and other subscription businesses are often valued on a multiple of ARR, so overstated ARR means an overstated price.
Diligence tests that MRR agrees to invoices and cash, that cancelled customers have been removed, and that ARR reconciles to GAAP revenue and deferred revenue.
MRR movement in a month
IllustrativeLumen Ops Software, $ thousands
Net revenue retention is 98%: existing customers shrank slightly, so all growth came from new customers.
Calculation
ARR = closing MRR × 12 = $530k × 12 = $6.36 million. Net revenue retention = (500 + 15 − 5 − 20) ÷ 500 = 98%.
Lumen Ops Software is a fictional company. All figures are illustrative.
Why it matters in a deal
Software and subscription businesses are priced on ARR, so how it is defined and whether it is supported by billing data and cash is central to value.
Red flags
- One-off fees counted as recurring
- Customers who have stopped paying still counted in MRR
- Free trials or heavily discounted contracts counted at full price